What's the average turnaround time?
Turnaround time means: From the moment a customer orders to when the parcel arrives through their letter box.
How long is processing time?
Processing time means: The time we take to design, print and hand stitch your order.
We will send you a shipping confirmation email once your parcel is on it's way. That email will contain a tracking number so you can track your parcel from start to finish.
How long does delivery take?
Due to the current situation unfortunately we are only shipping to customers based in the United Kingdom and Australia.
Delivery time means: The time it takes your order to arrive at your address after it's been shipped from our print factory.
After processing is completed you can expect the following delivery times:
- United Kingdom (5-7 working days)
- Europe & Republic of Ireland (7-9 working days)
- USA & Canada (10-12 working days)
- Australia & New Zealand (10-12 working days)
- Rest of the World (10-12 working days)
How do I take a good photo?
1. Make sure the lighting in the room is good so you can see the detail of your pets face.
2. Hold a ball or treat above your camera to focus your pet’s attention.
3. Make sure your camera is positioned head-on, showing the full face, including both ears.
4. The higher resolution of your photo, the better.
Can I see a mock-up of how my product will look?
Unfortunately because our designers have to manually cut out your image and crop your pets face, were not able to provide this feature during checkout.
However if you email us 48 hours after you have purchased at support@pawwsy.com we can send you a mock up of what your purchase will look like.
