What's the average turnaround time?
Turnaround time means: From the moment a customer orders to when the parcel arrives through their letter box.
- UPDATED Jan 15th On average we're finding the majority of parcels arrive in 10 working days.
How do I take a good photo?
1. Make sure the lighting in the room is good so you can see the detail of your pets face.
2. Hold a ball or treat above your camera to focus your pet’s attention.
3. Make sure your camera is positioned head-on, showing the full face, including both ears.
4. The higher resolution of your photo, the better.
Can I see a mock-up of how my product will look?
Unfortunately because our designers have to manually cut out your image and crop your pets face, were not able to provide this feature during checkout.
However if you email us 48 hours after you have purchased at support@pawwsy.com we can send you a mock up of what your purchase will look like.
